Questions + Answers
Delivery Fee
Complimentary shipping for U.S. orders over $50
We currently do not ship internationally; however, be on the lookout for international shipping soon!
Days to arrive: 4 business days for the East Coast or 5-7 business days for the West Coast, when order is placed before 12pm EST.
Additional Considerations:
- Delivery windows apply to orders received by 12pm EST
- Orders received after 12pm EST will be processed the following business day
- Working days do not include weekends or public holidays
- Each order must have one delivery address
- You may be required to sign for deliveries
Returns
Your satisfaction is important to us! If within 30 days of the delivery date you are unsatisfied for any reason, you may return your purchase for a refund of the merchandise value. Your shipping charges are not refundable.
Act+Acre products have been formulated with the cleanest ingredients using our Cold Process Method™. Please keep in mind that it may take a little longer for you to see the difference between traditional sulfate-based haircare products, and ours. But we promise it’s worth the wait.
Unfortunately, we can’t provide refunds for Act+Acre products purchased at other retailers. Only products purchased on our website may be returned for a refund.
Please contact us via email at hello@actandacre.com for return instructions
Damaged Items
When your orders arrive, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. If damage occurred to the merchandise, please contact us immediately via email at hello@actandacre.com
Please provide the order number along with a picture of the damaged merchandise to ensure the fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged merchandise for inspection by the carrier.
Missing Packages
When you haven’t received the packaged after it has been delivered, please follow the procedure below:
Confirm your shipping address
Check your mailbox or around the entrances of your residence. To protect the package from weather or theft, the courier might’ve left it in another safe place
Check with others at your address or with neighbors.
Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package
Give it a little more time. Some carriers will scan items as delivered prior to arrival.
We suggest waiting 2 business days to account for this.
Contact the carrier: use your tracking number to start a claim with the carrier
Missing packages are usually found within 2 days of delivery. Our most common issue happens when the neighbor accidentally picks the package up.
If you’ve done all the steps above and still haven’t found your package, please contact us via email at hello@actandacre.com so we can assist you further.
Subscriptions
We offer subscriptions for all of the Act+Acre products, with 10% off the regular price of each product. If you need to change/cancel your subscriptions, simply log into your customer account and click manage subscriptions. You can edit your credit card information, delivery address, delivery frequency and/or date, or cancel your subscription at any time.
Unfortunately, we are unable to change the subscription products. If you would like to switch your subscriptions, you will have to cancel your current subscription and purchase a new product.
Please contact us via email at hello@actandacre.com if you have any questions