Questions + Answers
+ What items can I return?
You may return any item excluding:
+ Travel size items
+ Mini Essentials
+ Hair Towel
+ Bamboo or Gua Sha Comb
+ Tote Bag, or
+ Items purchased during designated sale periods or promotional partnerships will not be eligible for return
If you need any assistance with these items. Please message us at email@example.com :)
+ If I am not satisfied with my products, can I return?
We’re sorry to hear you’re not happy with your order! If the products aren’t working for your hair, we suggest reaching out to our team of hair experts for a scalp consultation. We are committed to your hair wellness journey and we are here to offer personal tips or recommendations to assist you.
To schedule a consultation, please message us at firstname.lastname@example.org :)
If you are still not satisfied, you can initiate a return within 30 days of receiving your order for a refund of the merchandise value!
+ How do I initiate a return?
Simply send us a message at email@example.com explaining any issues— we’ll take it from there :). Please note, we do not currently cover return costs.