Questions + Answers
Shipping + Delivery
+ What is the shipping fee?
We offer free shipping for all domestic orders over $75 (or $100 for Hawaii) and a flat rate of $15 for orders to Alaska, Hawaii, Puerto Rico, and Military & Diplomatic adresses. We ship anywhere in the US except Hawaii
If you’re international or in Hawaii— you can purchase our product from our retail partners listed here
+ Which carriers do you use?
We ship all of our packages via UPS SurePost— your package will start off with UPS and the final delivery will be completed by your local USPS branch.
+ Where do your products ship from?
+ Where do you ship to?
We ship anywhere in the US from our main website! If you’re international— you can purchase online from Urban Outfitters, Amazon, and Net-a-Porter UK, along with our other retail partners which you can find on our 'Retail Partners' page!
+ When will my order ship?
On average, orders ship out within 1-3 business days— during site-wide sales and the holiday season, please be patient with us as processing times may be a bit longer
+ When will my weekend order ship?
Your order should be packed up and ready to go during the weekend and sent out on the following Monday! (Not including Monday holidays)
+ When should I expect my order to arrive?
East Coast — 1 to 4 business days
South — 2 to 5 business days
Midwest — 2 to 5 business days
West Coast — 3 to 7 business days
Hawaii/Alaska — 5 to 10 business days
+ I put in the incorrect address, what do I do?
Message us ASAP at email@example.com or send us a DM on Instagram— we will help to resolve the issue as quickly as possible, so don’t sweat!
+ I can’t find my package?
Message us at firstname.lastname@example.org or send us a DM on Instagram—we will help to resolve the issue as quickly as possible, so don’t sweat!
We also recommend reaching out to your local post office and they will be able to give you detailed information of your delivery.
If you selected Route’s Shipping Insurance with your order, you can directly file a claim here
+What is Route Protection?
Route is a third-party application that allows our customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged.
You are able to select Route's Shipping Insurance at check out.
If you select Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here