Question 1

Where can you purchase Act+Acre?

Accepted Answer

You can always purchase our products from this website, Amazon, or our other retail partners which you can find on our 'Retail Partner' page.

Question 2

What about internationally?

Accepted Answer

Although we don’t offer international shipping from our site just yet, you can still purchase online from Urban Outfitters, Amazon, and Net-a-Porter UK, along with our other retail partners which you can find on our 'Retail Partner' page!

Question 3

How do I receive my free consultation?

Accepted Answer

Hair question not answered here? Feel free to check out our blog for plenty of great info or send an email to hello@actandacre.com for a personalized consultation :)

Question 4

Do they contain sulfates, silicones, or parabens?

Accepted Answer

Nope, they are 100% free of all three!

Question 5

Are they gluten free?

Accepted Answer

You bet!

Question 6

Are they vegan + cruelty free?

Accepted Answer

We love our furry friends and would never want to hurt them— we are wholeheartedly committed to being a 100% vegan and cruelty-free brand.

Question 7

Are your products safe on colored/chemically treated hair?

Accepted Answer

Whether your hair is bleached, dyed, permed, keratin treated, chemically straightened— you name it— our products are completely safe for use :)

Question 8

I have extensions, can I still use your products?

Accepted Answer

Because our products are rich in essential oils, we advise against using our products if you have bonded/glued in extensions. Oil can weaken your glue bonds over time and we would hate for your extensions to loosen up prematurely!

Question 9

Can they help with my scalp condition?

Accepted Answer

Yes! Many of our customers experience scalp related issues including dandruff, scalp psoriasis, postpartum hair loss, and more, and have had great success using our products.

Question 10

Will they help make my hair grow?

Accepted Answer

Our detox in particular contains many naturally stimulating ingredients that help to promote healthy hair growth :)

Question 11

Are your products safe to use during pregnancy?

Accepted Answer

Absolutely! New moms love our Scalp Detox in particular as it can help to minimize postpartum hair loss!

Question 12

Are your products environmentally friendly?

Accepted Answer

Absolutely— our bottles are made from PETG1 plastic, which is the highest grade of plastic available. All of our shipping supplies are made from recycled materials, and we use 90% less energy during our production process thanks to the Cold Processed Method.

Did we mention we’re also carbon positive?— For every tonne of carbon we produce during the production process, we offset the amount (+more!) by funding a solar wind farm in Mumbai.

Question 13

Why are the bottles so hard?

Accepted Answer

This is because our bottles are made from PETG1 plastic, the highest grade of recyclable plastic. It is a bit harder and more fragile than your standard squeezable plastic, but so much better for the earth in the long run!

Question 14

How much detox should I use + how often should I use it?

Accepted Answer

You only need a very small amount of product— no need to try and squeeze the bottle for more to come out. We recommend parting your hair into around 6 sections and spreading the product evenly onto each parting— massage it in to then disperse across scalp.

We recommend using the detox 1-2x per week for 20 minutes. You can also leave it in overnight for an intensive treatment when you feel necessary.

Question 15

How often should I wash my hair?

Accepted Answer

Contrary to popular belief, it’s actually better to wash your hair more often than not, especially if you are prone to scalp issues. As long as you are using gentle, nourishing products, no damage will arise from this.

Feel free to cleanse every day should you feel it’s necessary, or every 1-2 days. We always recommend cleansing after a workout for removal of sweat and dirt.

Question 16

What is the best way to use the Essentials Set?

Accepted Answer

We suggest using the detox 1-2x per week and focusing the product directly on the scalp. Massage the product in and let it sit for 20 minutes.

Follow the detox with the cleanse. Pour 1-2 pumps of the cleanse into your hand and add a dash of water to it. Rub this together in your hands and emulsify before applying it to the scalp. First apply the product near the nape of your neck and work your way up to the top, adding more product as you feel necessary. Rinse + repeat. You will notice a stronger lather during your second cleanse.

Use a very small amount of conditioner and focus it on the mid-lengths to ends of your hair. Leave it in for 3-5 minutes and rinse thoroughly.

Question 17

My hair feels oily, am I doing something wrong?

Accepted Answer

Not to worry— this is a quick fix! Because our products are quite concentrated, you may need to add a bit of water to the cleanse before applying it to your hair. Pour 1-2 pumps of the cleanse into your hand and add a dash of water to it. Rub this together in your hands and emulsify (the more bubbles the better!) before applying.

Add more product to your hair as you feel necessary, making sure to emulsify every time before applying. We recommend 1-2 pumps of product per section of hair, and the sections being: the back (near nape of the neck), the top, and the sides. Rinse + repeat this process. You will notice a stronger lather during your second cleanse and a more weightless finish once complete :)

Question 18

How do I prevent tangles?

Accepted Answer

It may sound counterintuitive, but try using less product. When you’re in the shower, use a comb to gently detangle while you are rinsing the conditioner from your hair. This should leave you with a smooth, tangle free finish!

Question 19

How many uses should I expect to get from the product?

Accepted Answer

This totally depends on how thick your hair is and how often you wash it, but most of our customers find their product lasts between 8-16 weeks!

Question 20

What is the shipping fee?

Accepted Answer

We offer flat rate shipping of $5

Question 21

Where do your products ship from?

Accepted Answer

New York :)

Question 22

Where do you ship to?

Accepted Answer

We ship anywhere in the US from our main website! If you’re international— you can purchase online from Urban Outfitters, Amazon, and Net-a-Porter UK, along with our other retail partners which you can find on our 'Retail Partners' page!

Question 23

When will my order ship?

Accepted Answer

On average, orders ship out within 1-2 business days— during site-wide sales and the holiday season, please be patient with us as processing times may be a bit longer

Question 24

When will my weekend order ship?

Accepted Answer

Your order should be packed up and ready to go during the weekend and sent out on the following Monday! (Not including Monday holidays)

Question 25

When should I expect my order to arrive?

Accepted Answer

East Coast — 1 to 4 business days
South — 2 to 5 business days
Midwest — 2 to 5 business days
West Coast — 3 to 7 business days
Hawaii/Alaska — 5 to 10 business days

Question 26

I put in the incorrect address, what do I do?

Accepted Answer

Message us ASAP at hello@actandacre.com or send us a DM on Instagram— we will help to resolve the issue as quickly as possible, so don’t sweat!

Question 27

If I am not satisfied with my products, can I return?

Accepted Answer

We’re sorry to hear you’re not happy with your order! If the products aren’t working for your hair, we suggest taking a look at our blog for plenty of tips and tricks— often times you may just not be using them correctly.

Want a more personalized consultation? Feel free to message us at hello@actandacre.com :)

If you are still not satisfied, you can initiate a return within 30 days of receiving your order! Please note that items purchased during sale periods are not eligible for returns— we really apologize for the inconvenience!

Question 28

How do I initiate a return?

Accepted Answer

Simply send us a message at hello@actandacre.com explaining any issues— we’ll take it from there :)

Question 29

Product arrive damaged? Broken pump?

Accepted Answer

Don’t stress! Just send an email to hello@actandacre.com letting us know what’s up— to speed up the process we’d love if you could send a photo of the merchandise as well.

Please note that it is normal for the shipping carton to show some wear! To assure prompt resolution, please retain the shipping box, packing materials, and the damaged merchandise for inspection by the carrier if your product does arrive damaged.

Question 30

My package says it’s delivered, but I don’t see it!

Accepted Answer

No need to panic! Sometimes this happens– Please follow the procedure below:

+ Confirm your shipping address

+ Check your mailbox or around the entrances of your residence. To protect the package from weather or theft, the courier may have left it in another safe place

+ Check with others at your address or with your neighbors/doorman! This is our most often occurrence

+ Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package

+ Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 business days to account for this

+ Contact the carrier: use your tracking number to start a claim with the carrier

If you have done all of the following steps and still cannot seem to locate your order, simply send us a message at hello@actandacre.com— we’ll help you from here!

Question 31

How can I edit my subscription info?

Accepted Answer

Simply log into your customer account and click “Manage Subscriptions”

You can edit your credit card information, delivery address, delivery frequency and/or date, or cancel your subscription at any time.

Question 32

How can I cancel my subscription?

Accepted Answer

You can do so by logging into your customer account and clicking “Manage Subscriptions”– if you experience any difficulties or need help, simply message us at hello@actandacre.com and we can assist you :)

Please note that subscriptions can only be cancelled after two orders have been fulfilled through the service.

Question 33

Can I change the products included in my subscription?

Accepted Answer

Unfortunately, at this time you cannot :(

If you would like to change what is included in your subscription, we recommend cancelling your current subscription and placing a new order! If you need any assistance with this, you can message us at hello@actandacre.com

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